Keeping your customers happy and satisfied is the goal of every business. However, the ability to actively listen to customers when they demand quality products and speedy after-sales service to meet their expectations is daunting and challenging.
Customers today expect a business to be ready to answer their questions and solve their problems 24/7. No business can risk overlooking these aspects if it wants to remain ahead of its competitors. However, for a small or startup business, hiring and maintaining an entire customer support team in the house can divert too many resources from core business areas – and many can hardly afford such a team.
In this situation, outsourcing a customer service representative can enhance productivity and give your business the support it needs.
How Augmented Staffing can help you
At Augmented Staffing, we have a pool of highly skilled customer service representatives who are dedicated to resolving customers’ issues quickly and effectively. They are equipped with the right knowledge on how they respond to customer inquiries and concerns for your business.
Moreover, a customer service representative ensures that all customer questions and complaints are dealt with promptly. When you outsource a customer service representative to provide call answering services, you can rely on them to handle the workload, freeing up much time for other significant tasks and operations.
Customer service representative duties and responsibilities
A customer service representative has many responsibilities, several of which are dependent on their experience level and status in their careers. A customer service representative’s functions at a company may include:
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Why hire our customer service representative
At Augmented Staffing, our customer service representatives have equipped with the following knowledge and skills:
- Customer Service Skills
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Analysis
- Problem-Solving
- Organisational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills
Frequently asked questions
Augmented Staffing offers the flexibility of hiring a customer service representative for a minimum of 4 hours per day to 8 hours and more based on your requirements. Depending on your project, you can hire our customer service representative for a few weeks or months.
As soon as you sign up on our website, we will schedule you for a free consultation with an account manager, who will collect all the necessary details required to match you with the best-suited customer service representative. Augmented Staffing will then connect you and your customer service representative via email or any communication channel suitable for you within hours.
Augmented Staffing like to work systematically, keeping brand guidelines and deadlines in mind. Our customer service representatives are experts in handling your operations strategically while ensuring that all of your organisational resources are fully utilised and cost-effectively.
Fill in key details to request a free quote
Are you ready to outsource your tasks and grow your business? If so, kindly fill out the form below. Our team will get back to you as soon as possible to respond to your questions and concerns.
- Competitive pricing for all outsourcing solutions
- Quality results based on your business needs
- A dedicated team of experts for each project
- Hassle-free client onboarding
- Quick response time
To see if we are fit for your business goals, you can schedule a call with one of our trusted professionals.