Augmented Staffing is a growing BPO and digital marketing agency that has a pool of highly skilled cold callers who are dedicated to helping businesses of any size and industry thrive by generating sales either by cold calling or answering requests in a fast-paced environment. They will be responsible for managing leads lists, fielding questions from prospective buyers, and collecting order data to close sales.
Our cold callers are friendly and persuasive. They are skilled and trained to understand every customer’s requirement in a short time and present solutions that meet their needs. When dealing with aggressiveness and complaints, they are patient and cool-tempered.
Cold callers’ duties and responsibilities
Our cold callers’ daily duties focus primarily on increasing sales by marketing products and services to potential customers. The duties and responsibilities of cold callers are:
- Takes incoming customer calls, processes sales, and accepts payment for products and services
- Makes outgoing customer calls or cold calls to sell products and services
- Answers questions about product specifications and pricing
- Explains product pricing
- Accurately enters customer information into company databases for mailing and billing purposes
- Processes credit card payments and troubleshoots any issues that may arise
- Maintains a list of potential leads and follows up with those customers
- Assists sales colleagues with arranging meetings and sales call with customers
- Contacts customers in response to correspondence or feedback
- Monitors order status to ensure that clients receive orders on time
- Maintains working knowledge of products and services sold and keeps current on industry developments by reading current news or attending workshops
Why hire our cold callers
Augmented Staffing takes pride in highly skilled and experienced cold callers who play an integral role in acquiring more leads by promoting companies’ products and services. They are armed with the following qualifications and skills:
- Proven experience in cold calling or similar sales/customer service role
- Proven track record of successfully meeting sales quotas preferably over the phone
- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Excellent communication and presentation skills
- Proficient in English
- Skilled in negotiation and dealing with complaints
- Persistent and results-oriented
- Patient and able to handle customer rejection
Cold callers’ tools
- High-speed, stable internet
- Computer device
- Headset with microphone
- High energy, a positive mindset, and a hard work ethic!
Frequently asked questions
Augmented Staffing has teams of experts in various fields. We cater to a wide array of industries and are confident in providing quality BPO and digital services to different types of businesses.
Hiring a cold caller will save you time and money from training and giving benefits to the in-house sales team.
Augmented Staffing like to work systematically, keeping brand guidelines and deadlines in mind. Our cold callers are experts in customer service, client relations, customer needs assessment, sales and marketing, problem-solving skills, and many more.
Fill in key details to request a free quote
Are you ready to outsource your tasks and grow your business? If so, kindly fill out the form below. Our team will get back to you as soon as possible to respond to your questions and concerns.
- Competitive pricing for all outsourcing solutions
- Quality results based on your business needs
- A dedicated team of experts for each project
- Hassle-free client onboarding
- Quick response time
To see if we are fit for your business goals, you can schedule a call with one of our trusted professionals.